Refund Policy
This Refund Policy explains how payments for ImageLabeling subscriptions work. Last updated October 19, 2026.
All payments are final
ImageLabeling plans are subscriptions billed monthly or yearly. When a payment for a billing period is taken, it is final and is not refunded, including for unused time, unused seats, unused AI pre-labeling quota or images you deleted. Before you pay, you can see the product on your own image in the free demo on the homepage and compare plans on image annotation tool pricing.
The only exceptions
We refund a payment only in these cases:
- Duplicate charge: you were charged twice for the same plan and the same period.
- Unauthorized charge: a charge you did not authorize, once this is proven, for example through your card issuer's investigation.
- Complete service outage: the service was completely unavailable to you for the paid period because of a failure on our side.
In these cases, write to [email protected] with the date and amount of the charge, and we resolve it on business days.
How cancelling works
You can cancel at any time in your workspace. Cancelling stops the next renewal. Your access, seats and quota stay active until the end of the period you already paid for, and then the subscription ends. We do not give partial refunds for the rest of a monthly or yearly period. Moving to a lower plan also takes effect without a refund of the current period.
Right of withdrawal for EU consumers
If you are a consumer in the European Union, you normally have a 14 day right of withdrawal from a distance contract. At checkout you ask us to start the service right away and confirm that you lose the right of withdrawal once the service starts. From that moment the right of withdrawal ends. Business customers do not have this right.
Questions about a charge
Email [email protected] from the address linked to your account. More answers about billing are in the image labeling FAQ, and the full rules are in the terms of service.